Business Process Management is not just focussed on the 20% of the enterprise that is structured work and automating the routine. It's just as much about focussing on the 80% that is the unstructured, dynamic, social operational reality. Janelle Hill - Gartner Business Process Management Summit 2011 London, March 2011, Opening Keynote.
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80% of the processes in most organisations are dynamic, unstructured and rely on social interaction. That means ... |
20% of the processes in most organisations are well defined, structured and can follow a workflow approach . That means ... |
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> Routing is dynamic based on process requirements
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> Routing is a strict workflow for compliance reasons
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> It caters for "Knowledge" style processes |
> It caters for "Assembly Line" style processes |
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> High degree on Social interaction and dependance |
> High degree repeatable and consistence process outcomes |
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Does Your Organisation Need Both? |
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